GoFan Finance

Frequently Asked Questions

• What kind of events can be managed with GoFan?

  You can use GoFan to manage all school events and activities, including athletics, performing arts, homecoming, prom, other formal dances, camps, graduation, and more. You can also use GoFan for event parking and booster clubs.

• Is this really no cost for our district or school?

  Yes. The GoFan platform is completely free for districts and schools.

• Does GoFan cover credit card fees?

  Yes. GoFan covers all credit card fees. Other ticketing providers pass these fees along to schools.

• What is the fee structure for fans?

  GoFan service fees tend to be significantly lower than fees with other ticketing providers. We also cover all credit card fees rather than passing them along to schools.

  For tickets that are $10 or less, the convenience fee is $1.
  
  For tickets over $10, the convenience fee is $1 plus 5% of the face value of the ticket.

• How long does it take to get started?

  You can be up and running with GoFan quickly. Your Customer Success Manager will be your primary contact and advocate from day one throughout our entire partnership.

• What equipment is needed?

  You don't need any equipment to redeem tickets at your events. Optional point-of-sale equipment is available to accept credit card payments and scan tickets with offline redemption. The event administration software, PlayOn HQ, can be accessed with a web browser on any device.

• When do I receive payments?

  You will receive one common payment statement and one deposit per week* on Wednesdays that includes events on a calendar payment cycle and events on an event payment cycle.

  *Please note that schools in Washington receive daily payments per state requirements.

• How do I receive payments?

  You can receive payment by check or ACH direct deposit (recommended).

• How do I set up ACH and direct deposit?

  ACH is the fastest and most secure option for having funds deposited directly to the bank account of your organization. For step-by-step instructions, visit the link on our School Support page below.

  ACH Setup Instructions

• What forms of payment are accepted for tickets?

  Apple Pay and Google Pay are accepted, along with all credit and debit cards.

• Can we accept payments at the gate with card readers?

  Yes. You can accept onsite payments with credit and debit cards, Apple Pay, and Google Pay with GoFan Box Office. 

  iPads are paired with card readers for easy onsite sales. Many schools use Box Office to provide additional payment options for fans.

• What happens if we need to cancel or reschedule events?

  You can easily cancel or reschedule events in GoFan HQ and inform ticket buyers with the click of a button. Refunds will be issued to fans automatically once an event is canceled and reviewed by the GoFan Finance team. Schools will also receive email notifications of canceled events and the user who made the cancellation.

• What are the popular software features for bookkeepers?

  The Financial Hub is designed for bookkeepers to provide centralized access to everything finance. In particular, our customers appreciate how easy it is to find payment data, run reports, and reconcile events.

  Learn More

• What reporting capabilities do I have?

  You can easily run reports on tickets sold, event attendance, and revenue received. You can also filter to view financial data within specific dates. Users can receive automated emails with reports and download payment statements as needed.

• What kind of customer support can I expect?

  As a GoFan customer, you will have dedicated people assigned as your primary contacts and advocates. Your Customer Success Manager will be your primary point of contact for new and upcoming features, best practices to succeed, and opportunities to expand the use of the platform along with your evolving needs. You always have access to the School Support Team, who can assist you promptly with any issues. We also have extensive support resources available online, and we find that most of our customers can easily find answers with a simple search. To explore these resources, visit our School Support page.

• What support resources do you have for fans?

  We have a Digital Ticketing Guide on our website, complete with how-to videos and summaries to answer common questions from fans. We also have a dedicated Fan Support page, where fans can easily find answers with a simple search.